Technical & Station Assistance
Technical Support
Questions about your stream, Centova Cast, SHOUTcast, Icecast, AutoDJ, or connection settings? Contact our support team.
Email Technical SupportRogue StreamWorks Support
Reliable support matters just as much as reliable hosting. Whether you're launching your first internet radio station or managing an established stream, we're here to help you keep broadcasting.
Accounts & Payments
Billing Support
Questions about invoices, payments, renewals, or charges? Our billing contact is separate from technical support so your request reaches the right team.
Email BillingPro & Ultimate Packages
Priority Support & Phone Assistance
Priority Support, including phone support, is included with our Pro and Ultimate hosting packages.
Priority Support is NOT 24-hour support. Phone assistance and responses are subject to our support hours and staff availability. Every effort will be made to handle all support requests as quickly as possible, depending on support hours and request volume.
Priority Support phone: 231-769-2623 (Pro & Ultimate customers)
For written technical requests, contact support@roguestreamworks.com. Billing inquiries should be directed separately to billing@roguestreamworks.com.
Help Center & Quick Start
New to Rogue StreamWorks? Follow our nine-step Quick Start Guide to get your station configured and ready to broadcast.
Visit Help Center Quick Start GuideCentova Cast Knowledge Base
Explore six detailed guides covering Centova Cast setup, configuration, statistics, server controls, AutoDJ, media management, and best practices.
Browse Knowledge BaseWhat We Can Help With
- Initial stream setup and onboarding guidance
- SHOUTcast and Icecast connections
- Centova Cast and AutoDJ configuration
- Media library and playlist questions
- Basic broadcasting and general troubleshooting
- Account, invoice, and payment questions
- Migration assistance, when available
Need to Open a Support Ticket?
Existing customers can use the client area to submit and track support requests. The client area opens in a new tab so you can keep this page handy.
Open Support Ticket Client AreaResponse Times & Service Notices
We make every effort to handle all support requests as quickly as possible. Response times depend on support hours, request volume, and the nature of the issue. Neither standard nor Priority Support guarantees 24-hour availability. Important maintenance and service announcements may be communicated through official Rogue StreamWorks channels.
Built by broadcasters, for broadcasters. Music Is Our Mission!